Virtual Event Troubleshooting
Welcome, Thrivers! We know that navigating new technology comes with a learning curve, so we created this page to help answer and address some frequently asked questions and concerns.
Please review this page and if you're still not finding the answer to your question, feel free to email us at [email protected]!
Download Your Virtual Event Troubleshooting Guide
DOWNLOAD HERESetting Up Your Profile
Managing Your Notifications
Step #1:
Click your name in the top right corner of the screen and then click Settings.
Step #2:
Click on Notifications and choose what you would and wouldn't like to be notified about.
Networking
Helpful Tips
Can I be matched again with the same person?
If I forgot to get their contact info, whatโs the best way to find them in the event?
Is there a way to make a match longer while Iโm in it?
How to Start a Session
Step 1:
Ensure your camera and microphone settings are on.
Step 2:
Click "join" to enter session.
Step 3:
Click "I'm Ready" when you're ready to start.
Step 4:
Be patient while you wait for your match.
Step 5:
Connect and network with your match!
Step 6:
Extend your session, if desired, by clicking the "Extend Meeting" pop-up before the timer runs out.
People Tab
Chat Feature
Chat Channels
You can navigate through the different chat channels & view your Direct Messages by clicking the "<" at the top left of the chat bar and choosing which channel you would like to chat in.
Lounges
All Thrivers have access to the lounges to participate in the workshopping portion of every Meetup or to connect during breaks of any of our other virtual events. You can enter into any lounge you want depending on working style, Thrivers membership type, or the different action items pertaining to that particular event.
*Please note that the Thriving Salons Private Lounge is only available to those members who are part of our Thriving Salons. If you are interested in learning more about our Thriving Salons, please email [email protected]m.
You can choose to participate on video or you can participate in the chat or each lounge.
Step 1:
Choose which lounge you would like to enter and then click "Join" to get started.
Step 2:
Check that there are other members in the lounge to connect with.
Step 3:
If you are having any issues, join the Tech Lounge and enter your questions/concerns in the chat.
Still Not Finding What You're Looking For?
Email [email protected] with any additional questions or concerns!
